Shipping
Shipping Policy
Thank you for shopping at Havornelix. We want your order to reach you quickly and safely, so this page explains everything you need to know about how we ship.
Where We Ship
We currently ship to addresses in Germany only. Depending on where an item is in stock, your order is sent either from Germany or from France. Orders sent from France are delivered within the European Union, so there are no customs fees, import duties or extra charges for you.
Order Processing
Orders are usually processed and handed over to the carrier within 1 business day. Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or public holiday are processed on the next business day.
During busy periods, such as sales, promotions or the holiday season, processing may take a little longer. If your order is delayed for any reason, we will let you know by email.
Shipping Options and Delivery Times
You can choose between two shipping options at checkout:
Free Standard Shipping
Free of charge on every order. Delivery usually takes 4 to 5 business days.
Insured Express Shipping
4.95 EUR. Delivery usually takes 2 to 3 business days. Your parcel is insured for its full value while it is on its way to you.
Delivery times start on the day after your payment has been received. In rare cases, deliveries can be delayed by circumstances outside our control, such as bad weather or problems at the carrier. If this happens, we will do our best to keep you informed.
Order Confirmation and Tracking
Right after placing your order, you will receive an order confirmation by email. As soon as your parcel has been handed over to the carrier, we will send you a shipping confirmation, including a tracking link where available, so you can follow your parcel on its way.
Changing Your Delivery Address
Please double check your delivery address before placing your order. If you notice a mistake, contact us as soon as possible at hey@havornelix.com and we will try to update it. Once your order has been handed over to the carrier, we can no longer guarantee that the address can be changed.
Failed Delivery
If the carrier cannot deliver your parcel, for example because nobody was home, they will usually leave a notice or take the parcel to a nearby collection point. If a parcel is not collected in time, it will be returned to us. We will then contact you to arrange a second delivery. If the failed delivery was due to an incorrect address or a parcel that was not collected, the shipping costs for the second delivery attempt are borne by you.
Damaged or Missing Parcels
Please check your parcel when it arrives. If the packaging is visibly damaged, you can refuse to accept it or ask the delivery driver to note the damage. If an item is damaged, missing or not what you ordered, please contact us at hey@havornelix.com with your order number and, if possible, a few photos. We will sort it out for you as quickly as possible.
If your tracking shows that your parcel has been delivered but you have not received it, please check with your neighbours and your local collection point first, then get in touch with us and we will look into it with the carrier.
Questions
If you have any questions about shipping, we are happy to help.
Email: hey@havornelix.com
Phone: +4915511521547
SOXI UG (haftungsbeschränkt)
Spitzwegwinkel 7
94315 Straubing
Germany
Registered at the Amtsgericht Straubing, HRB 13871
Managing Director: Xueran Sun